There are over 100 million people on Twitter posting 250 million tweets every day.
There are over 800 million active users on Facebook, with more than 50% of those users logging on every day.
Other social communities like Google Plus and Foursquare are quickly on the rise.
Chances are your customers are already a part of these communities. Are you? If not, you may be missing out on connecting with them. When people have an abnormal experience (good or bad) it’s likely that they’ll take their experience to the web. They’ll do it in the same way they would in a casual conversation, only it’s on the web…where everyone else can see. If it was a good experience, then it’s great publicity for your business. If not, joining the conversation and addressing their concerns is of the utmost importance. Taking part in the conversation helps you to influence the impression others have when they see the experiences posted by their connections (including family, friends, coworkers, and others.)
Social communities can also help you reach out to your customers to get their feedback, offer specials, and help interact with them.
Rivtech can set you up on all of the major social networks and help you establish an identity and connect with your customers!